Mission

Public administrations are considered the heaviest service industry worldwide. However, they are far from satisfying their constituents, as they usually operate in an ineffective/inefficient way. The impact of the Internet marked a watershed in information technology usage in government and the potential to deliver user-centred, cost-effective services has been well documented. eGovernment further offers the ability to transform not only the way in which most public services are delivered but also the fundamental relationship between government and citizen. Citizen-centric eGovernment aims at improving the provision of public services, citizens’ participation in democratic processes and the internal administrative efficiency. The goal of this work programme is to apply DERI technologies to address current implementation deficits in eGovernment in order to refocus government activities on its clients, i.e., citizens and businesses, and to provide the models, technologies and tools for more effective and efficient public administration systems. This work will provide one-stop, personalised access to the maze of public services for its users, give voice to citizens/businesses and facilitate their participation in public policy formulation and at the service design phase. To achieve these goals, tools will be devised to acquire, share, reuse and process vast amounts of relevant data from multiple and divergent information sources.